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Troubleshooting

My website will not publish

What to check when publishing is unavailable or fails.


Publish is unavailable

Publishing needs an active trial or subscription. Open your Billing page - if your trial has ended or a subscription has lapsed, subscribing restores publishing immediately.

You already have a site published

Every plan allows one published website at a time. Unpublish the other one first, then publish this one.

Publishing starts but does not finish

Your web address is still being set up. A first publish takes about 20 to 30 seconds to issue a security certificate. Delrity waits for the address to respond before showing you the link. If it is still not ready after a minute, wait a little and try publishing again.

Your changes are not showing on the live site

Check that you saved. A saved change reaches a live site within about a minute, so wait a moment and refresh, or choose Publish to save and push it out straight away. If the address you are looking at is a custom domain, try your Delrity address too, which rules out a caching issue at your own network.

Tip: Still stuck? Email support@delrity.com with your web address and roughly what time you tried.

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