Help Centre
How can we help?
56 step-by-step guides covering everything from your first sign-up to custom domains, selling online, billing and security.
After a quick answer rather than a walkthrough? Read the frequently asked questions.
Getting started
- Create your account and workspaceSign up, verify your email and set up your business workspace.
- Find your way around the dashboardWhat each area of your dashboard does and where to find things.
- Create your first websiteThree guided steps from nothing to a complete draft website.
- Invite team membersAdd up to five people, including you, to help run your business.
Website builder
- Choose a templateThe ten templates, the five design families and what each plan gets.
- Customise your websiteChange your business name, logo, colour theme and social links.
- Work with sectionsTurn sections on and off, and edit what each one says.
- Add images and your logoUpload photos, what formats work and how to write good alt text.
- Preview your websiteCheck how your site looks on desktop, tablet and mobile before you publish.
- Drafts and savingHow draft websites work and what saving does and does not change.
- Publish and republish your websiteTake your site live, update it, and take it offline again.
Menu & Catalogue
- Set up your Menu & Catalogue sectionCategories, items and the three layouts a Menu & Catalogue section can use.
- Add and organise catalogue itemsCategories, reordering, showing and hiding items without deleting them.
- Add photos to your catalogueUploading a photo per item on the Catalogue layout, and what Starter sees instead.
- Your 30-item catalogue limitHow the limit is counted and what happens if you reach it.
- Your 25-photo catalogue limitHow uploaded photos are counted, and why a template's own photos don't count.
- Menu & Catalogue: what changes by planWhat Starter, Professional and Business each get from the same section.
Domains
- Your free Delrity addressThe yourbusiness.delrity.com address every website gets.
- Connect a custom domainPoint a domain you own, like yourbusiness.co.za, at your website.
- DNS records explainedWhat the records mean, where to add them and how long they take.
- Remove the Powered by Delrity creditWhen the credit shows, and what it takes to remove it from your site.
- HTTPS and SSL certificatesThe padlock on your site, and why you do not have to do anything.
- Fix a custom domain that is not workingThe usual causes, in the order worth checking them.
SEO and sharing
- SEO basicsWhat Delrity does for your search visibility automatically.
- Your title and descriptionExactly which of your content becomes your search-engine listing.
- How your link looks when sharedThe preview card people see on WhatsApp, Facebook and LinkedIn.
- Sitemaps and how search engines find your pagesWhat Delrity provides today, and why a single-page site is fine without one.
- Getting found in search resultsRealistic timelines and the things that genuinely help.
Selling online
- Selling online with DelrityWhat your store does, what it does not, and how to turn it on.
- Add and manage productsCreate products, set prices and stock, and control what is visible.
- Your 55-product limitWhat the limit is, how it is counted and what happens at the cap.
- How the cart and checkout workWhat your customer experiences from add-to-cart through to paying.
- Connect a payment providerConnect your own PayFast account, and choose which payment methods your store offers.
- Manage your ordersRead an order, move it through fulfilment and understand its statuses.
- Track your inventoryHow stock is counted, held at checkout and adjusted, and what customers see.
- Create discount couponsPercentage and fixed-amount codes, with limits and expiry dates.
- Collect pre-orders for a book or launchTake pre-orders and reservations with the Book / Pre-order section, paid by bank transfer.
Billing and plans
- Plans and pricingWhat Starter, Professional and Business each include.
- Your 14-day free trialWhat the trial includes, what it holds back and how it starts.
- What happens after your trialExactly what changes when the 14 days end - and what does not.
- Change your planUpgrade straight away with a prorated payment, or schedule a downgrade for the end of your paid period.
- How you pay for DelrityWhere payment happens, what we store and how to update your details.
- When a payment failsThe 7-day grace period and what to do inside it.
- Cancel your subscriptionHow to turn off auto-renew, when your site goes offline and what happens to your data.
- Billing history and receiptsWhere to find every payment taken for your subscription, and when you renew.
Account and security
- Your account settingsWhere your profile, password and account controls live.
- Passwords and signing inPassword rules, changing it, and what to do if you forget it.
- Sessions and staying signed inHow sign-in works across Delrity, and how to end other sessions.
- How Delrity protects your dataThe protections in place around your account, your site and your store.
- Delete your accountWhat deletion removes, what is kept by law, and that it cannot be undone.
Troubleshooting
- My website will not publishWhat to check when publishing is unavailable or fails.
- My domain will not verifyThe quick checklist when verification keeps failing.
- My image will not uploadSize, format and the usual reasons a file is refused.
- Payment problems on my storeWhen orders are not being marked paid, or a customer's payment fails.
- My website is not loadingWhat each different failure means and what to do about it.
- My site is not showing up on GoogleWhether it is a problem yet, and what to do if it is.
Cannot find what you need? Email support@delrity.com and we will help.