My image will not upload

Check the size

Images must be under 4MB. Photos straight off a modern phone or camera are often larger than that. Resize or export at a smaller quality - a website image never needs to be a full-resolution original.

Check the format

• Accepted: JPG, PNG, WebP, GIF and AVIF.
• Not accepted: SVG, on purpose - it can carry scripts and your images are served publicly.
• Also not accepted: HEIC from an iPhone, PDF, and design files such as PSD.
• Animated images are refused too, so an animated GIF will not upload. Use a still picture instead.

Check the dimensions

An image can be at most 8000 pixels on either side. That is far more than a website ever needs, so if you see a message about dimensions or too many pixels, resize the picture to about 2000 pixels wide and try again.

Renaming a file does not change what it is. A file called photo.jpg that is really a HEIC will still be refused, because we check the actual contents rather than the name.

Converting an image

1. 1On a phone, open the photo and use Share, then Save as JPEG, or take the screenshot route.
2. 2On a computer, open it in any image editor and export or save as JPG or PNG.
3. 3Upload the converted file.