Billing history and receipts

Your Billing page shows where you stand at a glance, and a separate Billing history page lists every payment. Only the workspace owner can see either.

On your Billing page

• Your current plan.
• Whether you are on a free trial, active, in a grace period (shown as Payment due) or expired.
• The date your trial or paid period ends, or your next renewal date.
• Whether auto-renew is on or off, and any downgrade you have scheduled.

Your billing history

Choose View billing history at the top of the Billing page. It lists every payment PayFast has taken for your subscription, newest first, with the date, a description, the amount and PayFast's payment reference.

• Paid - the payment was taken and applied to your plan.
• Failed - a renewal could not be collected.
• Received - under review - PayFast took a payment that Delrity could not apply to your plan automatically. Email support@delrity.com and quote the reference.
• The description tells you what the payment was for: a subscription starting, a renewal or a prorated upgrade.
• The page shows your 100 most recent records. Email support@delrity.com for anything older.

Your other payment records

• PayFast emails you a confirmation for each payment and keeps them in your PayFast account.
• Delrity emails you when a payment succeeds and when one fails.

If you need a tax invoice

The billing history is a list of payments, not a downloadable invoice. Email support@delrity.com with your workspace name and the period you need, and we will sort it out.