When a payment fails

If a monthly renewal cannot be collected, your website does not vanish. You get a 7-day grace period, and we email you.

What happens, in order

1. 1The renewal fails and we email you.
2. 2A 7-day grace period starts. Your website stays live and your store stays open throughout, and the Billing page shows Payment due with the days left.
3. 3PayFast retries the payment on its own schedule. If a retry succeeds, everything returns to normal on its own.
4. 4We email you again as the end of that window approaches.
5. 5If it is still unresolved, the subscription lapses and your site is taken offline.

What to check

• Enough available funds on the card or account.
• Whether the card has expired or been replaced.
• Whether your bank has blocked a recurring payment - this is common after a card is reissued.

If your site has already been taken offline

Nothing is lost. Subscribe again from the Billing page and your site is restored automatically, with all your content, products and orders intact.